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Dear Desiree, A 2017 survey by Forbes Insights and Pegasystems shows that companies who truly engage their customers are: 4 times more likely to be experiencing growth of more than 10% 3 times more likely to see high acquisition rates (between 5% and 25%) And while most companies believe they have solid customer engagement systems in place, more often than not they're missing the mark. Are you? Join the NC Chamber and Biltmore Center for Professional Development in Durham, N.C., on January 24 for "Crafting the Customer Experience": a one-day workshop that equips your team with the necessary tools to evaluate and improve your current engagement strategy. As an important member of the NC business community, the success of your company matters to us, and to the future of our state. "Crafting the Customer Experience" January 24, 2019 8:30 a.m. - 4:30 p.m. Sheraton Imperial Hotel & Convention Center 4700 Emperor Blvd. Durham, NC 27703 Register Now Event Details Use promo code CUSTOMER100 to receive a $100 discount on your tuition. Key Takeaways: Adapt time-tested Biltmore best practices to assess and improve your organization Discover the elements that most influence business success and customer engagement Obtain practical tools for delivering Gracious Hospitality® to customers, regardless of industry Learn methods for fostering an organizational culture of internal service that encourages employees to deliver exceptional external service Discover ways to differentiate your customer experience as a competitive advantage Acquire insight into the power of personal purpose and vision in creating passionate employees and a mission-centric organization Register Now Exceptional customer experiences do not occur by accident. Equip your team with the necessary skills to consistently exceed expectations.
Dear Desiree, A 2017 survey by Forbes Insights and Pegasystems shows that companies who truly engage their customers are:
And while most companies believe they have solid customer engagement systems in place, more often than not they're missing the mark. Are you? Join the NC Chamber and Biltmore Center for Professional Development in Durham, N.C., on January 24 for "Crafting the Customer Experience": a one-day workshop that equips your team with the necessary tools to evaluate and improve your current engagement strategy. As an important member of the NC business community, the success of your company matters to us, and to the future of our state.
"Crafting the Customer Experience" January 24, 2019 8:30 a.m. - 4:30 p.m. Sheraton Imperial Hotel & Convention Center 4700 Emperor Blvd. Durham, NC 27703
Register Now
Event Details
Use promo code CUSTOMER100 to receive a $100 discount on your tuition.
Key Takeaways:
Exceptional customer experiences do not occur by accident. Equip your team with the necessary skills to consistently exceed expectations.